This policy explains the terms for refunds and cancellations on programmes and services purchased from [FILL IN: legal entity name], operating the brand Evolution Educare (“we”, “us”, “our”). Please read it before enrolling.
Enrolment and payment
When you enrol in a programme, payment is collected through our authorised payment partner. Access to the programme is granted once payment is confirmed.
Our refund position
[FILL IN: your actual refund terms. Example wording below — replace with your real policy, which your payment gateway and the law require you to state clearly.]
- Before a programme begins: A request for cancellation made before the programme start date may be eligible for a refund of [FILL IN: % or amount], after deducting [FILL IN: any non-refundable registration/administrative charge].
- After a programme begins: Once a programme has started and access to recorded or live content has been provided, fees are [FILL IN: non-refundable / refundable on a pro-rata basis / other].
- Printed study material, once dispatched, is [FILL IN: non-refundable].
How to request a cancellation or refund
To request a cancellation or refund, write to us at [FILL IN: refunds/contact email] with your name, registered phone number, the programme name, and your payment reference. We will acknowledge your request within [FILL IN: number] working days.
How refunds are processed
Approved refunds are made to the original payment method. Once approved, a refund is typically credited within [FILL IN: number, e.g. 7–10] working days, subject to your bank or payment provider’s timelines. Any payment-gateway charges [FILL IN: are / are not] deducted.
Non-refundable items
The following are not eligible for a refund:
- [FILL IN, e.g. registration fees, one-time access charges, downloadable material already accessed, discounted or promotional-offer enrolments]
Changes to a programme by us
If we cancel or substantially change a programme before it begins, you will be offered [FILL IN: a full refund / a transfer to another batch / credit].
Contact
For any question about this policy, contact us at [FILL IN: contact email] or [FILL IN: phone].
This is a starting draft. Refund terms govern real money and are required by Indian payment gateways and consumer law. Complete the bracketed sections and have this reviewed by a qualified professional before publishing.
